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Customer Service
Do you deliver worldwide?
That is correct! We deliver worldwide for free, with a shipping time between 4-11 workdays days.
How do I contact the support team?
You can send us a message on our contact page or email us directly at : info@pordora.com.
Our support team will anwser all the questions you may have.
Can I track my order?
Yes ofcourse! You will receive an email with your tracking number after placing an order. After that can you follow your order on our Track & Trace page.
What payment methods can I use?
You can pay with these payment methods on our website: Visa, MasterCard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Bancontant, iDeal and Klarna.
Are there any ongoing discounts at the moment?
There is a 1 + 1 deal going at the moment. We have occassional discounts on holidays, along with discount codes for customers who have subscribed with their email.
Are discounts applied automatically at checkout?
Our current 1 + 1 deal is applied automatically when you've added a watch + chain or ring together.
Discount codes must be applied manually on the cart or checkout page.
About our accessories
What is the warranty on your watches?
You have a 1 year warranty on all watches. So if your watch has: a battery malfunction, broken glass or has fallen apart, message us at info@pordora.com and we will help you further to arrange the repair.
What movement is inside your watches?
The movement inside our quartz watches is the Swiss Ronda 763 and the movement in our automatic watches is the Seiko NH35A.
These movements are popular on the watch market, because of their high durability, slim design and great accuracy in telling time.
How do I determine the right watch size for me?
We give a free watch strap shortener with every watch you order. With that tool can you adjust your watch to the perfect size.
What materials are used in your watches?
All our watches, rings, and chains are made from premium 316L stainless steel, ensuring durability and resistance to corrosion.
The hourwork from our watches are protected by sapphire glass, providing exceptional protection against scratches and damage.
How do I take care of my stainless steel jewelry?
Simply wipe with a soft cloth and avoid harsh chemicals. Stainless steel is resistant to rust and tarnishing, but benefits from occasional cleaning.
Are your accessories hypoallergenic?
Yes, our 316L stainless steel is hypoallergenic and suitable for most skin types.
About us
Where are you based?
We are based in the Netherlands, but we deliver worldwide!
How long has your company been in business?
We’ve been dedicated to providing high-quality accessories since 2021
What are your core values?
We prioritize quality, customer satisfaction, and outstanding designs in all our accessories.
Do you have a physical store or only an online shop?
Currently, we operate exclusively online to bring our products directly to you, no matter where you are.
Why should I choose your products over others?
Our combination of premium materials, outstanding designs, exceptional customer service and occasional free gifts sets us apart from the rest.
What is your mission?
Our mission is to offer accessories that feel high end, but have an affordable price.
We also strive to minimize waste in our packaging and prioritize long-lasting, sustainable materials like stainless steel.
Our customer support is available between Monday to Saturday: 8:00 - 18:00 / Amsterdam GMT+1
Get in touch
Feel free to leave us a message below!